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Intended User Flows vs. Real Activity

Sunday, December 14th, 2008
Intended vs Real Activity

As interaction designers or information architects we often envision the right paths for users to take in the form of user flows. In these documents activity is so sterile and perfect. Often these flows are represented as straight lines with clear beginnings and endings, and a high degree of simplification. Perhaps even to some of us it gives a false sense that we are in control.

However in reality, use is very much unpredictable. The activities people take have different lengths, starting, and end points. Activities of people form unpredictable patterns invisible to us during ideation. For me this way of looking at activity raises a question: can we create tools to help us visualize rapidly more complex patterns of real (not intended) user activity?

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One Response to “Intended User Flows vs. Real Activity”

  1. [...] as I’ve written in my personal blog I’ve also began questioning the sterility of one path user flows wondering about how to explore the diversity of [...]

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